Refund policy

At Monelto™, we want you to be satisfied with your purchase. Please read our Refund & Return Policy to understand the guidelines for returns and refunds:

  1. Returns and Refunds: You have up to 30 days from the date of purchase to request a return or refund. Contact us at contact@monelto.com or through our Contact Us page to initiate the process.

  2. Eligibility: Returns must be in their original packaging and condition, accompanied by the order receipt. Unacceptable returns will be refused.

  3. Damaged or Defective Products: If you receive a damaged or defective product, contact us immediately with your order number, proof of purchase, and pictures of the damaged item and packaging.

  4. Process Time: Once we receive your return, we will notify you of the approval or rejection of your refund within 3-14 business days.

  5. Shipping Charges: Customers are responsible for return shipping charges unless the return is due to a mistake on our part.

  6. Change or Cancel Order: Contact us within 24 hours if you need to modify or cancel an order. Shipped orders cannot be modified or canceled.

For any questions or concerns, reach out to us at contact@monelto.com.